If you require user support or assistance using any of our products, please join our Discord server and submit a support ticket.

Before you proceed, please go through our support checklist below - in 90% of cases, users have resolved their issues without waiting for a response to their ticket.


  1. Is your wallet connected to the right network? NFTfi currently operates only on the Ethereum mainnet.

  2. Have you tried clearing your browser's cache?

  3. Are you using the Chrome browser? (Chrome is recommended)

  4. Are you using a Desktop computer? (We don't fully support mobile yet)

  5. Have you granted the smart contract permission (via MetaMask) to manage your assets and have not revoked them since then?

  6. Do you have enough ETH in your wallet to pay for the gas costs?

  7. If you're a borrower, is the connected wallet currently holding the asset you want to borrow against?

  8. Have you checked if your issue is addressed in our FAQ?

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