# Support

If you require user support or assistance using any of our products, please [join our Discord server](https://discord.gg/nftfi) and submit a support ticket.

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Before you proceed, please go through our **support checklist** below - in 90% of cases, users have resolved their issues without waiting for a response to their ticket.
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**NFTfi SUPPORT CHECKLIST:**

1. Is your wallet connected to the right network? NFTfi currently operates only on the Ethereum mainnet.
2. Have you tried clearing your browser's cache?
3. Are you using the Chrome browser? (Chrome is recommended)
4. Are you using a Desktop computer? (We don't fully support mobile yet)
5. Have you granted the smart contract permission (via MetaMask) to manage your assets and have not revoked them since then?
6. Do you have enough ETH in your wallet to pay for the gas costs?
7. If you're a borrower, is the connected wallet currently holding the asset you want to borrow against?
8. Have you checked if your issue is addressed in our [FAQ](https://www.nftfi.com/faq)?


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nftfi.com/resources/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.